ISO 9001 QMS Consultancy Services

The ISO 9001 standard specifies the requirements for a Quality Management System where an organization is able to:

  • Consistently demonstrate its ability to provide products or services that meet customer expectations within the framework of applicable local/regional statutory and regulatory requirements
  • Ensure that its business processes are designed for continuous improvement through effective use of checks and balances to deliver products and services that meet customer expectations.

ISO 9001 standards have evolved over time, and in their current form, draw the focus towards achieving customer satisfaction. The accreditation process for ISO 9001 now measures the extent to which business processes as defined by the organization will be able to achieve customer satisfaction.

Benefits of ISO 9001 accreditation for the organization include:

  • Gives visibility to the senior management through an efficient quality management process
  • Clearly defines the areas of responsibility and accountability across the organisation
  • Identifies and develops more efficient and time saving processes
  • Highlights process deficiencies, and thereby areas for continuous improvement
  • Reduces operational costs
  • Opens the door to other markets and business opportunities, particularly for federal and public sector projects where ISO accreditation is one of the qualifying criteria for bidding

ISO 9001 accreditation also benefits your customers as below:

  • Improved service levels in terms of cost, quality and timelines
  • Reduced levels of defects and complaints
  • Enhanced predictability of output quality

Pentagon will help you derive the benefits of ISO 9001 certification by:

  • Formulating a set of procedures that cover all key processes in the business.
  • Establishing monitoring & measuring techniques to ensure that your processes are effective
  • Ensuring effective maintenance of adequate records for different processes
  • Establishing check points for measuring deficiencies in outputs, with appropriate corrective & preventive action where necessary
  • Regularly reviewing individual processes and the quality management system itself for effectiveness
  • Facilitating continuous improvement